Help centre
Frequently asked questions
Straight answers about how we work, what things cost and what happens after launch. Cannot find yours? Ask us on WhatsApp.
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What does GrownBiz do?General
We design and build websites, run SEO, social media and paid ad campaigns, generate leads, and develop custom software and mobile apps for businesses, all from one team in Delhi.
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What kind of businesses do you work with?General
Mostly small and growing businesses: shops, clinics, service providers, manufacturers, institutes and start-ups. If you sell something and need more people to find you, we can help.
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Do you work with clients outside Delhi?General
Yes. Most of our work happens over calls, WhatsApp and video meetings, so we can work with businesses anywhere in India. Clients in Delhi NCR are welcome to visit our office.
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Can I hire you for just one service?General
Yes. Many clients start with a website or a single campaign and add more later. Everything we build is planned to connect, so adding a service does not mean starting again.
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How long does it take to build a website?Websites
It depends on the number of pages, the features and how quickly content and approvals come through. You get a written timeline with your proposal and updates at every stage.
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Will my website work on mobile phones?Websites
Yes. Every website we build is designed mobile-first and tested on real phones and browsers before it goes live.
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Can I update the website myself?Websites
With a dynamic website or CMS such as WordPress, yes: you get an admin panel and a walkthrough. A static website is updated by us when you need changes.
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Do you provide domain, hosting and email?Websites
We can set them up in your business name or work with what you already have. You always keep ownership and the logins.
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How long does SEO take to show results?SEO & Ads
SEO builds over months, not days. How fast you move depends on your website, competition and market. We report progress every month so you can see what is changing.
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Do you guarantee first-page rankings?SEO & Ads
No honest agency can guarantee a ranking, because search engines decide. We guarantee the work in your plan, following Google’s guidelines, and clear reporting on the results.
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Is ad spend included in your PPC packages?SEO & Ads
No. Your ad budget is paid directly to Google or Meta from your own account. Our package covers setup, management, optimisation and reporting.
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Which is better for me, SEO or Google Ads?SEO & Ads
Ads bring visitors quickly while you pay; SEO builds free visibility over time. Many businesses use both: ads for immediate enquiries and SEO for the long run. We will suggest a mix after looking at your goals.
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How much do your packages cost?Pricing & Payments
Our SEO, social media and PPC plans start from the prices shown on our Packages page. Websites, apps and software get a fixed, written quote after a short call, based on your exact needs.
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How do payments work?Pricing & Payments
Projects usually need an advance before work starts, with the balance before go-live, as set out in your proposal. Monthly services are billed in advance each month. GST is added at the applicable rate.
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Is there a long-term contract?Pricing & Payments
No long lock-in. Monthly services can be stopped with 30 days’ written notice.
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What is your refund policy?Pricing & Payments
Payments cover work already done. The details for projects and monthly services are in our Refund Policy.
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Do you help after the website goes live?Support
Yes. We offer maintenance, updates, backups and marketing support after launch, so your website and campaigns keep working as your business changes.
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How do I reach you if something goes wrong?Support
Call or WhatsApp us, or email us. You will have one point of contact who knows your account.
Talk to a growth consultant
Tell us about your business and goals. A real person from our team will call you back with the next steps.
- Free consultation
- No-obligation quote
- Quick reply on WhatsApp
