Digital Marketing
Online reputation management built on honest reviews
Before most people call you, they read what others say about you online. We keep watch on your reviews and search results, help you reply well and build a steady flow of genuine reviews from real customers.
- No fake reviews, ever
- Replies in your voice
- Alerts on new reviews
Overview
What does reputation management involve?
Your online reputation is what people see when they search your business name: your Google rating, reviews on sites like Justdial, Practo or Zomato, social media comments and any news or forum posts. One angry review left unanswered can put off many future customers. We work with businesses in Bangalore and across India.
We set up monitoring so new reviews and mentions reach us quickly. For each one we draft a reply: thanks for good reviews, and a calm, useful response to complaints that shows other readers you take problems seriously.
The lasting fix is more real reviews from happy customers. We set up review links, QR codes and WhatsApp messages your team can send after a sale or visit. We never post fake reviews, because they break platform rules and can get a listing penalised.
What you get
What you get with Online Reputation Management
No bloat and no features you will never use. Just the pieces that turn a visitor into a call or an enquiry.
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01
Review alerts
New reviews on Google and the main Indian review sites flagged to us and to you.
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02
Reply drafting
Personal replies for each review, with complaints sent to you for approval first.
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03
Review collection
Review links, QR standees and WhatsApp messages that make reviewing easy.
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04
Name search check
What shows when people search your business, checked regularly and noted in reports.
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05
Policy-based flagging
Reviews that break platform rules, like spam or abuse, reported through official channels.
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06
Complaint routine
A simple process for your team to move unhappy customers to a call and sort things out.
More details
How we handle a bad review
Deleting criticism is rarely possible, and trying to bury it usually backfires. What works is a quick, calm reply and a fix where the complaint is fair.
- Read the full review and check your own records
- Reply publicly in a calm, non-defensive tone
- Offer to continue on a call or WhatsApp
- Fix the real problem if the complaint is fair
- Flag it to the platform only if it breaks their rules
- Ask the customer to update the review once resolved
How we work
From first call to real results
A fixed quote before we start, and a clear next step at every stage.
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01
Brief & plan
We learn about your business, customers and goals, then agree the scope and a fixed quote.
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02
Design & setup
You see the plan, designs or campaign setup first, and we refine it with your feedback.
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03
Build & launch
We build, test on real devices and go live with tracking in place.
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04
Report & grow
Clear reports and a review call, then we keep improving what works.
- WordPress
- Shopify
- Laravel
- React
- Google Ads
- Meta Ads
- Google Analytics 4
- Search Console
01Can you delete negative reviews?
No one can simply delete reviews they do not like. Platforms remove reviews only when they break their rules, and we report those through the proper process. For the rest, a good reply is the best answer.
02Do you write fake positive reviews?
No. Fake reviews break Google's and other platforms' rules, and listings caught with them can be penalised. We help you get more genuine reviews from customers who were happy with you.
03Which sites do you monitor?
Google in every case, plus the sites that matter for your trade, such as Justdial, Facebook, Practo, Zomato, TripAdvisor or IndiaMART. We agree the list with you at the start.
04How long until my rating improves?
It depends on how many customers you serve and how many reviews you already have. A steady flow of new genuine reviews over a few months is what moves the average.
05What if a competitor or former employee is posting reviews?
We help you collect the details, report the reviews to the platform with evidence and post a calm reply so readers see your side. If you want to take legal steps, that is a matter for your lawyer.
06How much does reputation management cost?
It depends on the number of platforms, locations and reviews involved. We send a fixed, written quote after a short call and a look at your current reviews.
07How can ORM improve my brand reputation?
ORM helps build a positive online image by monitoring customer feedback, managing reviews and maintaining a trustworthy digital presence.
08Can ORM help manage negative customer reviews?
Yes. ORM focuses on responding professionally to negative feedback, addressing customer concerns and protecting your brand's credibility.
09How can online reviews influence customer decisions?
Positive and genuine reviews build trust, improve brand credibility and encourage potential customers to choose your business.
10Can ORM protect my brand from misleading online information?
Absolutely! Regular monitoring of online mentions, reviews and brand discussions helps identify misleading information and maintain a consistent brand image.
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